FAQ

At Luxeaura, we understand that tracking your order is essential to ensuring that you receive your handbag on time. That's why we offer a simple and easy-to-use tracking system for all orders. Once your order has been processed and shipped, we will send you a tracking number via email. You can use this tracking number to check the status of your order at any time. To track your order, simply click on the tracking link provided in your email or visit our website and go to the "Track Your Order" section. Enter your tracking number in the space provided and hit "Track." You will then be able to see the status of your order and estimated delivery date. If you have any questions or concerns about tracking your order, please don't hesitate to contact our customer service team. We are always happy to help

At Luxeaura, we accept multiple payment methods to make your shopping experience as convenient as possible. You can pay for your purchases using the following payment methods: - Credit or Debit Card: We accept all major credit and debit cards, including Visa, Mastercard, American Express, and Discover. - PayPal: You can also choose to pay using your PayPal account. Simply select PayPal as your payment method at checkout and follow the instructions to complete your purchase. - Apple Pay: If you have an Apple device, you can use Apple Pay to complete your purchase quickly and securely. - Google Pay: Google Pay is another convenient payment option available to our customers. We take the security of your payment information seriously and use industry-standard encryption to protect your data. If you have any questions or concerns about payment methods, please feel free to contact us for assistance.

At Luxeaura, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your purchase, you may return the item(s) within 14 days of receiving your order. The item(s) must be in their original condition, unused, and with all tags and packaging intact. To initiate a return, please contact our customer service team at [email protected] and provide your order number and reason for the return. Please note that final sale items cannot be returned or exchanged. Shipping charges are non-refundable and customers are responsible for the cost of return shipping. Once we receive your return, we will process your refund within 5-7 business days. Refunds will be issued to the original payment method used for the purchase. If you have any further questions regarding our return policies, please do not hesitate to contact us. We are happy to assist you in any way we can.